Privacy and Data Protection Policy

Data controller

The controller of the personal data collected through this website is Esinel Ingenieros Ltda., with registered office at Holanda 100, 9th Floor, Office 903, Providencia, Santiago, Chile. Any communication related to this policy may be addressed to contacto@esinel.cl.

Scope and acceptance

This policy applies to the personal information that Esinel Engineers collects when you visit esinel.cl, complete any of our forms or contact us through our published channels. By using our website, you acknowledge and accept the terms described here.

The statistical browsing information collected through cookies and analytics tools does not allow us to identify an individual visitor and is used solely to improve the site experience and understand general interest in our content and services.

Data we collect

The data we process depends on the type of interaction you have with our site and organization:

• Contact dataName, email address, phone number and company or organization, when voluntarily provided by completing the contact form or submitting an inquiry.
• Professional dataPosition, area or technical discipline, when relevant to a request for technical proposal or job application.
• Browsing dataIP address, browser and device type, pages visited and time spent, collected through cookies and Google Analytics.
• Reporting Channel dataInformation submitted through the Reporting Channel is governed by its own confidentiality policy, published on the corresponding page.

Purposes of processing

The personal data you provide is used exclusively for the following purposes:

• Respond to your inquiriesContact you regarding technical, commercial or information requests you have submitted.
• Manage proposal requestsPrepare and follow up on quotes and technical proposals for electrical engineering.
• Manage job applicationsEvaluate applications received through the Work With Us section.
• Comply with legal and compliance obligationsRespond to regulatory requests, comply with our Crime Prevention Model and other applicable regulations.
• Improve the browsing experienceAnalyze site usage to optimize content and functionality.

Legal basis

The processing of your personal data is based on the following legal grounds, as applicable:

• ConsentWhen you voluntarily complete a form, subscribe to a communication or expressly authorize the use of your data.
• Contract performance or pre-contractual measuresTo respond to proposal requests, quotes and manage commercial relationships.
• Legitimate interestFor aggregate statistical analysis of site usage and continuous improvement of our services.
• Legal obligationWhen processing is necessary to comply with current Chilean regulations, including Law 19.628 on the Protection of Private Life and its amendments.

Cookies and Google Analytics

A cookie is a small piece of information sent by a website and stored in the user's browser, which allows the site to recognize the visitor's previous activity. We use cookies to improve navigation, remember preferences and generate anonymous usage statistics.

Google Analytics is a web analysis tool that, through cookies, provides anonymous statistical information about visitors to our site. It may also be used for remarketing purposes within Google's content network.

Third parties and international transfers

Esinel Engineers does not sell or transfer your personal data to third parties for commercial purposes. However, to operate our site and communicate with you, we use technology providers that may access limited data as data processors, including: hosting and email providers, web analytics platforms such as Google Analytics, and captcha and anti-spam protection services.

Some of these providers have infrastructure outside of Chile, mainly in the United States and the European Union, so your data may be processed in those jurisdictions under the contractual and security guarantees offered by each provider.

Your rights

In accordance with Chilean Law 19.628 on the Protection of Private Life, you have the right to:

• AccessKnow what personal data of yours is being processed by Esinel Engineers.
• RectificationRequest the correction of inaccurate or incomplete data.
• Cancellation (deletion)Request the deletion of your data when there is no longer a legitimate purpose that justifies its processing.
• ObjectionObject to the processing of your data for specific purposes, such as commercial communications or advertising.

To exercise any of these rights, write to us at contacto@esinel.cl indicating your full name and the right you wish to exercise. We will respond to your request within the timeframes established by current regulations.

Security and retention

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. These measures are part of our Integrated Management System, certified under the ISO 9001, ISO 14001 and ISO 45001 standards by TÜV Rheinland.

Personal data is retained only for the time necessary to fulfill the purposes for which it was collected, or for the periods established by Chilean law for commercial, tax or audit purposes. Once such period has elapsed, the data is securely deleted or anonymized.

Minors, updates and contact

Minors. Our site and services are intended for professionals and organizations. We do not intentionally collect personal data from minors under 18 years of age. If you are a parent or guardian and believe that a minor has provided us with data, please contact us and we will proceed to delete it.

Updates. This policy may be modified to reflect legal, regulatory or internal practice changes. The current version will always be the one published on this page, indicating its last update date.

Applicable law and jurisdiction. This policy is governed by the laws of the Republic of Chile. Any dispute will be submitted to the ordinary courts of justice based in the city of Santiago.